Please contact us upon your return home. If we do not hear from you by your scheduled return date and time, we will contact you to confirm your return. In this way, we can continue to make visits and ensure your pet’s care if you are delayed.

In the event of an emergency situation or natural disaster, we will make every effort to secure your pets and your home. If your home environment is unsafe, your pets will be transported to a safe location (such as a nearby boarding facility or emergency shelter). If your pets have been injured or are in need of medical attention, we will transport them to their veterinarian if available, or to an emergency vet. In addition, it is always a good idea to have a surplus of pet food, medication and supplies on hand. In an emergency situation, stores may not be open or may be inaccessible.

In certain extreme weather situations, we reserve the right to alter our activity plans with your pet. For example, on an unusually hot summer day, we may shorten our walks and take frequent shade and water breaks. Any changes to scheduled activities will always be done with your pet’s best interests in mind.

We are more than happy to be flexible and accommodating when it comes to caring for your pets. All we ask is that you give us advance notice of any special requests (special diets, medications, etc).

Our services include pet food and supply delivery (please see the service menu for pricing). If you do not wish to be charged for this additional service, please leave enough pet supplies (i.e. food, litter, treats) for your pets while you are away. Make sure to keep the supplies accessible and in pre-designated areas so that we don’t have to use up your pet’s time looking for hidden or missing items.

We advise that you let us keep your key for future service or use a lock box and supply us with the code. For your security, names and addresses will never be placed on your key tags in the event a key is dropped or stolen. As an added benefit, you can enjoy the comfort of knowing that if you are delayed from working late or if you left the stove on, etc., we have a key and will be happy to help you out. If you do not wish for us to retain your keys or to use a lock box, key pick-up and return charges will apply . It is a $10 charge for key pick-ups and a $10 charge for key returns. We will NOT pick up or leave keys “under the mat” or the like, and we will NOT lock the keys in the house on the last day.

It is very important that we have all of the necessary and up-to-date care and contact information before you leave. Please make sure that keys and codes to gain access to your home are current and functioning. Also, please advise us if there are alarm code changes before you leave. We also advise that you notify your veterinarian that a petsitter will be caring for your pets, and leave your credit card on file with them in the case of an emergency. If locksmith or veterinary services are required, you will be responsible for the total bill. Please leave specific instructions relating to the current visit if there are any changes in routine. While we will have the instructions from the original consultation on file, things may have changed slightly from the previous visit. Please leave food, medications, special treats and supplies in pre-designated areas.

In the event you need to cancel services, we require at least 48 hours of advance notice for daily visits & two weeks advance notice for overnight stays. This applies if your travel plans are extended for reasons other than emergencies or travel issues beyond your control (i.e., extreme weather, flight delays, traffic, etc.). Clients will be responsible for full payment of services if the cancellation occurs without at least the requisite notice.

Reservations should be made as soon as possible to ensure that we can reserve the days and times that you prefer. Please text, call or email to arrange for service. If you are a first time client, we will need to schedule a free in-home consultation prior to taking on the assignment. All reservations are confirmed via text. When you contact us to reserve your service, we will ask you for all of the necessary updates. Please alert us to changes in animal care, any new pets, emergency contact numbers, and key and code changes.