If this is your first time using our services,  we require an in-home consultation with you and your pets before accepting any new pet sitting or dog walking assignment. Please “New Clients” for more information.

 

We accept cash, checks or credit cards. PayPal is our credit card processor and all transactions are secure. We are able to swipe cards directly or send you an emailed invoice which you can pay online using your credit card information. Please Note: You do not need to have an existing PayPal account to pay by credit card.

Payment is due within 3 days of client’s arrival home. For regular dog walking, pet sitting, and pooper scooper clients, payment is due at the end of each week. For pet taxi and hotel visits, we require payment at the time of service.

Before any pet sitting or dog walking services may begin, an in-home consultation must be scheduled. This is a free, no-obligation meeting that usually takes between 30 to 45 minutes. It is important that we meet you and your pets so that you may explain their routine and any special needs, wants or considerations. At this time you can also walk us through your home. We will answer any questions you may have and provide you with a full description of our services. Please go to “New Clients” for more information.

Reservations should be made as soon as you’ve finalized your travel plans to ensure that we can reserve the times of the day that you prefer. Please call or email to arrange for service. If you are a first time client, we will need to schedule a free in-home consultation prior to taking on the assignment. All reservations are confirmed via telephone.

When you call to reserve your service, we will ask you for all of the necessary updates. Please have the following information ready when you call: changes in animal care, any new pets, emergency contact numbers, and key and code changes.

We will always do our best to be accommodating, but due to limited availability, reservations made during the holidays should be placed no less than two weeks in advance. During peak holiday times, we require a 25% advance deposit to hold your reservation. Upon receipt of the deposit, your appointments will be scheduled.

In the event you need to cancel services, we require at least 48 hours of advance notice for daily visits, and 2 weeks notice for overnight stays. This applies if your travel plans are extended for reasons other than emergencies or travel issues beyond your control (i.e., flight delays, traffic, etc.).

Clients will be responsible for full payment of services if the cancellation occurs without required notice.

It is absolutely required that we have all of the necessary and up-to-date contact information at the time of your in-home consultation or when calling to reserve your services. This is very important if we are unable to get into your home or if there are questions or issues that arise while you are away. We also advise that you notify and leave your credit card on file with your veterinarian in the case of an emergency. If locksmith or veterinary services are required, you will be responsible for the total bill.

Please leave specific instructions relating to the current visit if there are any changes in routine. While we will have the instructions from the original consultation on file, things may have changed slightly from the previous visit. Also, please advise us if there are alarm code or key changes before you leave. Please leave food, medications, special treats and supplies in predesignated areas.

Key pick-up and return charges will apply if you do not wish for us to retain your keys. It is a $10 charge for key pick-ups and a $10 charge for key returns. We will NOT pick up or leave keys “under the mat” or the like, and we will NOT lock the keys in the house on the last day. There are no exceptions to this policy.

We advise that you let us keep your key for future service. For your security, names and addresses will never be placed on your key tags. We use a coded key color and number system in the event a key is dropped or stolen. As an added benefit, you can enjoy the comfort of knowing that if you are delayed from working late or if you left the stove on, etc., we have a key and will be happy to help you out.

Our services include pet food and supply delivery (please see the service menu for pricing). If you do not wish to be charged for this additional service, please leave enough pet supplies (i.e. food, litter, treats) for your pets while you are away. Make sure to keep the supplies accessible and in predesignated areas so that we don’t have to use up your pet’s time looking for hidden or missing items.

We are more than happy to be flexible and accommodating when it comes to caring for your pets. All we ask is that you give us advance notice of any special requests.

In order to maintain high standards of service and to ensure your pet’s welfare, our policy is to require a minimum number of visits in a 24 hour period. This is 2 visits per day for dogs, and 1 visit per day for cats. We will not go below these minimums and there are no exceptions to this policy.

In certain extreme weather situations, we reserve the right to alter our activity plans with your pet. For example, on an unusually hot summer day, we may play in the yard or indoors with plenty of water breaks instead of going for a walk on the burning hot pavement. Any changes to scheduled activities will always be done with your pet’s best interests in mind.

It is strongly advised that you provide a trusted neighbor with a key to your home in the rare instance that we cannot make it to a scheduled appointment (i.e. road closures due to inclement weather, etc.)

In the event of a natural disaster or other emergency situation, we will make every effort to secure your pets and your home. If your home environment is unsafe, your pets will be transported to a safe location (such as a nearby boarding facility or emergency shelter). If your pets have been injured or are in need of medical attention, we will transport them to their veterinarian if available, or to an emergency vet.

In addition, it is always a good idea to have a surplus of pet food, medication and supplies on hand. In an emergency situation, stores may not be open or may be inaccessible. You should also leave a key with a trusted neighbor in case we are not able to reach your home due to closed roads or unsafe conditions.

Please call us ASAP upon your return home. If we do not hear from you by your scheduled return date, we will call you to confirm your return. In this way, we can continue to make visits and ensure your pet’s care if you are waylaid or have extended your travel time. This also applies to early returns. Please give us advance notice if you are coming home early so that we don’t make an unnecessary visit and so that you don’t incur a charge for that visit.

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